8/10 Very Good
Jan 28, 2025
Bitter Sweet Stay
Beautiful luxury boutique hotel, however our stay was bitter sweet. We enjoyed the restaurant & we were in the Duchess Suite on level 7 which was just gorgeous, however we stayed at Fable for a relaxing & unwinding few nights only to be directly above/next to the roof top night club next door. The music was booming & so loud along with clubbers until 2.30am. I called down to reception around midnight only to be told ‘oh what music’ & I’ll get back to you! It’s quite obvious that they would know! Then we were awoken early with loud humming noise & clunking only to realize that the house staff service lift was right next to us. This meant no sleeping in as they start early to do their jobs, so overall a very disappointing stay. I’m also an Accor member then to be told I couldn’t use my card to get reward points in the restaurant as I booked through a third party. Usually stay at M Social as we visit Auckland a couple of times a year for a getaway from Australia, so as lovely as this hotel is, I would only stay again if I could be guaranteed a very quiet room & not just get an ‘I’m sorry’ about the noise. I had asked to speak to a manager on duty after the first night, however there was no manager there on a Sunday.
David
David, 3-night trip
Verified Hotels.com guest review
