4/10 Fair
Jan 21, 2025
Disappointed checkin
Checkin was not great but stay was good. Checkin our request of room by elevator was not granted when this was our 6th stay in the last year and all previous stays
the same request granted. Instead we were the last room at end of the hallway which is the farthest from the elevator
Also when our card was charged for 50.00 for incidentals it was charged a total of 3 times. Did have the the other two refunded but still left with a dollar charge for each that was told would also come off card in 2 to 3 days. Will have to monitor our card to verify. If staff does not know how to charge the 50.00 incidental charge properly I would hope you would stop this policy.
Do not know if will stay here again because our request is very important to us.
Verified traveler
2-night family trip
Verified Hotels.com guest review