4/10 Fair
Jul 25, 2024
No receptionist- checkin nightmare
I had a terrible experience. I arrived with three kids and my elderly parents, tired at 8 pm. There was no receptionist. The doors of the hotel were closet and all the instructions to check in were in Japanese. The check in process required to call a Japanese land line. I couldn’t call because my e-sim only allowed calls through WhatsApp or FaceTime.
I had to borrow a phone from a person that was passing by. He was kind enough to make the call and help me with the instructions. As the person answering had a deficient English.
If you are a tourist with and e-sim it will be very difficult for you to do the check in.
The room was ok. I got better rooms for the same price in other cities of Japan. I would definitely recommend Mimaru chain.
Jesus H
Jesus H, 1-night family trip
Verified Hotels.com guest review