We visited Longboat Key June 13-17 and booked the Cabana Beach Club. This is our worst resort experience from checking in, the room, or people who âmanagedâ it. Checking in was horrible! We arrived 5851 Gulf of Mexico Dr at 4:30PM and tried to find an office; there was none, a mailbox held brochures but no info re checking in. A lady said we had to go to 4030 Gulf of Mexico Dr to check in. Two miles to 4030 an RVA office next to ACE hardware. The office was closed; it had a late arrivals box w a padlock and an 800#. We called and got someone who did not know and put us on hold for 20 min; I hung up and called back; we were again put on hold. My husband went to the ACE; ACE knew the #, obviously others have been in our situation. Our packet of info was there, ironically saying to come to 4030; all this took nearly two hours. At Cabana Beach Club Unit# 11, we found dirty/torn chairs, a rusted apart bathroom holder, a door to the canal that did not work, a lock on the gate that fell apart each time we used it, a phone that kept ringing, a hair dryer that got so hot you could not hold it, and a dirty swimming pool that we could not use. We went to the office the next morning and were faced with a rude service representative. We talked to the manager who said he would call us the next day;we have not heard from him or RVA. I tried the his card numbers; I left messages; they have not returned our calls. Please take them off your list!!
