I was really looking forward to a relaxing stay, but unfortunately, it didn’t live up to expectations. The steam room was completely out of order, and the sauna tripped twice and never reached a proper temperature — not ideal for a spa break.
The food itself was fine, but the overall experience was frustrating. The dish I ordered wasn’t available, and when I ordered something else, I was given the wrong meal — with no cutlery provided. I went for breakfast at 10:30 and all the pastries were gone. I asked staff if more were coming and was told they were, only to find out 10 minutes later — after asking again — that there were none left. I made a complaint, and although I wasn’t charged for breakfast, the response was far from professional. There was no apology — just a cold and dismissive “don’t worry about that,” which felt more like being brushed off than acknowledged.
On top of that, the Netflix service — which was advertised as part of the room amenities — wasn’t working at all.
This was not the 4-star hotel experience you would expect. Too many issues for the price paid. Staff were polite in general, but the overall service and experience were disappointing. I wouldn’t recommend it.