Extended Stay America - Boston - Westborough - East Main St

The room is spacious and clean. The staff is friendly and helpful

I loved that the room very spacious and have a kiyc

Property is fine, good parking and clean but minimal check in area

Very clean place, staff there are amazing. I will definitely stay there again

First time staying at a Extended Stay America, not the experience i was hoping for. When your 12 year old come to you and points out multiple things threw out the room that are dirty, that's a problem. The heater electrical outlet was burnt and melted, yellow stains on sheets, door handles had a build up of dirt on them and didn't look like they have been washed in months. This room was so bad that i had to go and purchase cleaning supplies at 11pm because my 2 children couldn't sleep in such unsanitary conditions. To see such uncleanliness at a hotel, especially during a crisis like we are facing with COVID-19 is just unbelievable to me. I was issued a credit from the hotel and a coupon code from hotels.com for my inconvenience but no refund or coupon code could ever be enough to expose my 2 children to that unsanitary condition.

It was welcoming under the current state of emergency.

Quiet, clean and well maintained. I will sure be back.

Bare bones business travel. It is nice having a kitchenette other than that nothing special. I wish more hotels(not just this one) would put out their breakfast and coffee earlier. Most people have to be heading out before 6am

Checkin was good once they found my reservation. We have stayed many times and will stay again but there were a few minor things that we noticed. The luggage cart had a flat tire. This made for great laughs but not all have our personalities. The refrigerator in our room was dirty. The bed was comfortable and all else good. A workout room and place to get ice would be a fabulous addition.

The location was great for us, but we were disappointed with the amenities. Although we were assured they'd have great wifi, we couldn't get it to work (on our iphone, our android phone or our laptop). Also, at check-in, we were told there would be a "grab & go" breakfast of muffins, cereal bars, etc., but there were no such items available in the morning - only coffee. When I asked, the lady at the front desk just shrugged and said that they didn't receive any breakfast items that morning. There were no cups in the room; we had to get a cup from the front desk. And not a single hand towel in the bathroom. Overall, a pretty disappointing stay.