4/10 Fair
Jan 31, 2025
Disappointed
We did read the reviews and got slightly concerned, however we always like to judge for ourselves.
I was hoping this would be a new spot we'd love to stay at when in Sydney for work but we won't be returning.
Firstly it says the hotel has parking but on arrival, we got told they don't. Thankfully, the gentleman let us stay in the car park for a $50 charge which is fine - we always expect to pay for parking in Sydney.
Secondly, we read the lift was working on a review from 3 weeks ago. The lift still isn't working and they said it's going to be a while.
Thirdly, we had no towels in our room so had to request we got some from reception. When we had a shower we discovered there was a massive leak in the seal and water went all over the floor of the whole room that doesn't have a rug. We also read about this issue on a review from weeks ago. You think they wouldn't still put people in that room until the issue is fixed. The room number is 320!
And lastly, they did move us to a new room after I requested it because our floor was covered in water. We found 2 large cockroaches in the new room. The gentleman who served us was very understanding and kind and did also seem embarrassed because of these issues that I feel are ongoing problems for this hotel but have just not been looked at properly.
On check out, I did inform the new receptionist of our issue and he was quite arrogant about it all but did comp our parking. If they fix up some basic things, this hotel could be ok.
Verified traveler
1-night business trip
Verified Hotels.com guest review
