Hyatt Place Kansas City/Overland Park/Convention Center

There couldn’t have been more than 10 to maybe 15 rooms max booked the night we stayed. We were given a handicap room. I booked online, but only request was for king bed. The bed was low to ground and TERRIBLY uncomfortable - not the same type mattress that was in the room I stayed in at this hotel earlier this month.The bathroom sink counter was pretty much nonexistent and was in the same room as toilet/shower. We specifically booked Hyatt Place for the large sofa for some place to hang out and relax away from home. There was no large sofa, just a 3 seater with a small ottoman. There are usually a variety of pillows on the beds at this hotel, but not this room - just 4 crappy pillows to go with the crappy mattress. We have stayed at this particular hotel for at least 10yrs and I have never had an experience like this. Didn’t make it down for breakfast, we rarely do, but there is usually still coffee available in the lobby...but not today. If it’s not acceptable to park in a handicap stall in an empty parking lot because a handicap person might show up and need that stall - why on earth would you place someone in a handicap room if they didn’t specifically ask for it? Especially when you have 140 rooms to choose from? This was our worst stay ever at this particular hotel, beyond disappointed.

The price for dogs

The hotel was clean and nice. Staff was hard to find to purchase drinks, to check out and the gal at check in was a bit rude about the wearing masks. Location isn't close to much.

The hotel was beautiful but shortly after checking in I started having breathing issues and had to check out to go to the hospital so did not get to enjoy our stay. We were only there a couple of hours

The lobby was clean and always smelled fresh and clean. The room was clean. The breakfast was grab and go with various options.

I have stayed at Hyatt's many times in the past. This was the worst stay ever. They used the Corona Virus as the reason for not cleaning the room for 3 days. also the first room they issued to me was not cleaned. At least in a few other hotels in Johnson County. They did offer a statement and sign it and they would clean the room every day. Also the TV selection was small then they would charge you $20 per day if you chose their Premium channel. You also had no Microwave in the room which for most premium hotels you get. Attitude of the staff was arrogance when I voiced my complaints. I used to like Hyatt I will NEVER stay at another again.

Great time great place!

Love this place! The rooms are super nice and spacious. The breakfast selection was wonderful even with the covid 19 going on. We took a late night swim in the heated outdoor pool. No complaints here....well, maybe one. The toilets are low. We were travelling with our 85 year old mother and high toilets would've been nice.

Room was clean. Would recommend to anyone.

Bed was extremely comfortable, room was nice and roomie. I would definitely stay again.