The employees were very friendly and helpful, packing our suitcases up two flights of stairs outside of building. We booked thru Hotels.com, unpleasantly surprised we were in a tiny room, bed against the wall, low to the floor and uncomfortable. Suitcases put in bathroom as there was no room for us to move, not one chair in this room. Musty smelling so I asked receptionist for some spray to cover the smell, she gave me a spray bottle with a pleasing scent. We have never experienced a room this small, we had one night so did not complain. The pool, loungers comfortable but dirty looking, potted plants gave the area privacy, nice residential area, short walk to Marina Vallarta with many good restaurants. Close to airport. I would not stay again because the tiny unacceptable room we were assigned.