We arrived at the property after driving the whole day 800km, we arrived with 2 young kids (3yo and 1yo).
The lady at the reception was very friendly and knew we had a long journey.
She explained me everything and informed me about all the possible options (amenities, dinner and activities).
I take the card and go for the room, at the end of the a veeeeery long corridor, as I saw that they had many guests I can understand that we have the last available room (I booked the day before).
We could not enter the room because the card was not working, back for a long walk to the reception leaving my wife with the kids.
They update the card and finally we can open the door to discover that the room is laready occupied, there was inside the room, a stroller, some clothes and food, so apparently a family was already occupying the room.
Back again to the reception to explain the situation.
The lady at the reception apologized but not really in a customer/traveler service way.
She gave us immediately a new room, on the first floor in a property with no lift.
So We are with 2 exhausted kids, a stroller, luggage and a stair to climb with all this, this was not really a good experience.
Plus : The property looks nice, it's really a property family friendly and there was a lot of families with kids so we felt comfortable. I would not recommend the place for singles or couples without kids as there is almost only family with kids and tourist groups so it can really noisy in the common areas