8/10 Very Good
Dec 24, 2024
Good as I remember
Having stayed at this hotel years ago, I decided to give it a try again since the location was perfect for my needs. Overall it was as good as I remember. First of all on the positive side, the hotel was well taken care of and quite clean inside and out, staff was friendly and helpful, very nicely decorated for Christmas too, and the free breakfast was excellent with lots of options, also underground parking is available which is excellent. My room was comfortable and clean. Unfortunately after my first night, I requested housekeeping to come in and freshen up my room and leave a few more towels, but after being away all day (left around 1015, returning around 1800) and expecting to come back to a refreshed room, housekeeping did not do anything, they just left me 2 water bottles hanging from a bag on my door. I made sure not to leave the DND sign up so I found this odd .. I also had a small issue when I discovered the shower drain was clogged up, which maintainence thankfully dealt with in a timely manor. Overall a good stay, but let down slightly by either poor communication with housekeeping, or just someone forgetting to fulfill a request.
Andrew
Andrew, 2-night family trip
Verified Hotels.com guest review
