4/10 Fair
Jan 4, 2025
Very disappointing
Have stayed at the Novotel in years past but this has by far been the most disappointing.
Long lines for check in, our room cards didn’t work on first attempt so had to go and join the queue again and wait.
Got to the room and the room is very tired and dirty - questionable marks on the carpet and wall, dirty glassware, no toilet brush. The bed was very uncomfortable and no block out blinds. We have stayed in other Novotels before and they are of much higher quality than this, even previous years we haven’t had this poor a stay. There was also a blood stain mark on the wall in the corridor and empty alcohol bottles and rubbish in the lifts.
The parking situation is a shambles without the valet parking with cars parking with no regard to the signage, parking in spots which weren’t car spots and car trailers parked across several spots with no one policing it, which is a joke. Had to park in the council car park two blocks down.
Despite being happy with our stays in previous years, this has put a damper on our weekend away and we will not be returning.
Sara
Sara, 2-night trip
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