From our arrival to the moment that we left, the staff was welcoming and accomodating. We arrived early, prior to our check in but we were able to store our luggage and as it has great proximity to things to do in the area, we got to spend the day getting to see the city. When we returned to check in, our bags rhat were stored, were already in our room. The room was clean, peaceful, quiet and accomodating and even after we had to check out, we had a visit to the Vatican in between check out and our train ride, and they allowed us to store our bags for those hours in between as well. The lady at the check in was amazing and I truly enjoyed conversing with her. Wish that I would have asked for her name to specify it in this review. Defenitely a plus when traveling to Rome.