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Best Western Palace Hotel & Casino

4.0 star property
Douglas beachfront hotel with spa and casino

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Spa
Front of property
Standard Room, 2 Twin Beds, Non Smoking, Sea View | View from room
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Connecting rooms available
  • Casino
  • Gym
  • Parking available
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The price is $73
includes taxes & fees
$70 per night
Dec 2 - Dec 3

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

Similar properties

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The Sefton

Pool
Parking available
Free WiFi
Restaurant
8.2 out of 10, Very Good, (411)
The price is $103
includes taxes & fees
$98 per night
Dec 8 - Dec 9
The Sefton
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 12 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.7 km
  • Tynwald - 2 min drive - 1.9 km

Getting around

  • Isle of Man (IOM) - 23 min drive
  • Douglas Ferry Station - 22 min walk

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino is a great choice for your beach stay in Douglas. The indoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. Paragon Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A casino, a bar/lounge, and a health club are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

At a glance

Hotel size

  • 133 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 4 per day)
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • On the beach
  • Beach nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1965
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Casino
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 12.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs GBP 4 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is there a pool at Best Western Palace Hotel & Casino?
Yes, there's an indoor pool.
Are pets allowed at Best Western Palace Hotel & Casino?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Palace Hotel & Casino?
Yes. Self parking costs GBP 4 per day.
What are the check-in and check-out times at Best Western Palace Hotel & Casino?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Best Western Palace Hotel & Casino?
Yes, there's a casino.
What is there to do at Best Western Palace Hotel & Casino and nearby?
Best Western Palace Hotel & Casino has a casino and a spa, as well as an indoor pool and a steam room.
Are there restaurants at or near Best Western Palace Hotel & Casino?
Yes, there are 2 onsite restaurants, featuring ocean views.
What's the area around Best Western Palace Hotel & Casino like?
Best Western Palace Hotel & Casino is on Douglas Beach, a short 1-minute walk from Palace Casino and 12 minutes' walk from Gaiety Theatre.

Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very Good

Brian, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel price was good, staff were excellent
Paul, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Gillian, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Christopher, 7-night trip
Verified Hotels.com guest review

6/10 Good

Iarla, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

David, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Pajunk, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend trip
Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
wendy, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Robert, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not he best of budget hotels
Old, dated and noisy. Rooms / towels every 3 days
angela, 2-night trip
Verified Hotels.com guest review

6/10 Good

Satisfactory. Rooms at the rear especially on 2nd floor have intrusive noise from external plant. Beds not very comfortable. Staff good. Lack of flexibility with meals. Spa/swimming pool very good and free. Good location.
A P C, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Fintan, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Richard, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn
1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel is very dated, needs a complete revamp. Patchy carpets, creaking furniture Too a long walk from central Douglas. Room only cleaned every 3 days, which seems odd. Overpriced.
Tony, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Andrew, 5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Short break
This is a lovely hotel and firendly staff. However, it does need to be updated a bit. It was in a good location near the bus stop. Just parts of the hotel looked a bit dated.
Menna, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Malcolm, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Gareth, 2-night trip with friends
Verified Expedia guest review

6/10 Good

alan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!
Claire, 2-night family trip
Verified Expedia guest review

8/10 Very Good

The Best Western Palace Hotel is a good choice for those wanting a holiday in Douglas, with the ability to walk to various local attractions. The hotel has excellent and friendly staff, but the service is limited. Caution: They only service your room every third full day of your stay. For a hotel claiming to be 4 Star, this is insufficient. The rooms are comfortable and clean, with plenty of space in the King Size sea view rooms. The public areas could use a refresh, and in particular the carpets are old, old-fashioned and threadbare in parts. The hotel has access to two restaurants and two bars. We didn't use the Paragon Bar, which is attached to the restaurant of the same name. This restaurant serves breakfast, lunch and dinner. We only ate breakfast there, but were happy with both the buffet and a la carte service. The second bar is Looky's, a newly refurbished bar are with comfortable seating and a reasonable range of drinks at OK prices. My one complaint about this bar is that it reserved tables for people from outside the hotel. This was disappointing, as as hotel residents one would expect to be ably to find a comfortable seat in one's own hotel bar. The second restaurant is the majestic. This is a Chinese restaurant with access from the Promenade and the hotel. The food here was authentic Chinese and very good value for money. The staff were very friendly. We ate there twice in four nights.
Phillip, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very good hotel with great sea views
Jeff, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Hotel is in a great location with all the amenities you would need however it’s very tired and in need of an update. They have started by the looks of it with a newly laid car park, new bar and a new area in the restaurant. I’m sure if they do the rest of the hotel to those standards it will be really nice
Lloyd, 2-night business trip
Verified Hotels.com guest review