6/10 Good
Dec 31, 2024
Best of a bad bunch
Prato city centre hasn’t got many accommodation options and this hotel, on paper was the pick of them. Don’t know how it got its 9.2 rating? We did get to check in a little earlier which was fantastic. We dumped our bags and went out for a bite. When we returned, we realised they gave us a room with a double bed instead of a queen that was booked. We went to reception to ask if we could change to the room we paid for and the man behind the desk became hostile stating we should have told them earlier. After saying we only just put our bags in the room, we were allowed to move to a room with a queen bed - that we paid for. This room was in the middle of being renovated. It was also very noisy from 8.00am onwards from housekeeping and other guests. Good location, but would not stay here again.
Matthew
Matthew, 2-night trip
Verified Hotels.com guest review
