I booked after midnight and didn’t realize that it was for the upcoming evening, so I tried do a walk-in for that night. First, the desk clerk told me that while they had rooms available, he couldn’t give me a room since it was after midnight. As we were leaving, he called us back and said that he could. He spent the next 15 minutes trying to figure out how to check me in, ultimately turning me away because the computer system was updating and he couldn’t figure out how to charge me. I offer to leave my credit card and he could charge it after the update, which he declined. Lucy, there was a Courtyard across the street who not only gave me a room, but also a discounted rate, given the late hour. I went the following night, as I’d already paid for the room. I told a different desk clerk what had happened and left my contact information for the manager, from whom I’ve heard nothing.