My guest and I were stuck in an elevator for 15 minutes the first night of our stay, until the fire dept. arrived. Upon arrival and after making contact, we were never asked if we were okay. Instead, the manager present made it seem like we were faulty instead of apologizing, when in fact the elevator is past due for service, but was never blocked off to the public. Very disappointed. He insisted that the elevator was working, when we were informed on the telephone by someone else on the property, that it was not in service and was not to be used. It was extremely hot. The “man in charge”/ manager present at the time was also extremely rude. I was stuck comforting my friend who suffers from panic attacks and PTSD already. I wanted a refund for my stay and I was informed that it was left up to Expedia and the hotel had no control over it. This was a terrible experience. My friend’s birthday celebration was also ruined. I just want a refund. I spoke with the director of front office, and he assured me Expedia would process my refund for the stay due to the circumstances. I also have pictures of the elevators service record showing that it is past due for maintenance.