6/10 Good
Nov 10, 2024
Not ready for occupants
This hotel was in the process of being remodeled and the initial room that we were provided hadn’t even had the toilet install completed. The 2nd room had incomplete plumbing issues with the toilet seat not completely tightened and the tub faucet had a continuous leak/water running and the shower was difficult to engage and the shower head wasn’t completely tightened so water was sprayed everywhere. Also, there wasn’t a cover on the bathroom exhaust fan. We reported the issue to the front desk and it better but not completely fixed. In essence, the property should not have been opened for business until the rooms passed some kind of final inspection and was ready for occupancy.
Carlyle
Carlyle, 4-night family trip
Verified Hotels.com guest review