I asked for first floor because i just had knee surgery. No one even acknowledged that my request was read or considered. We were given 2nd floor room and when we got there (it was a walk even after using elevator), we walked in on someone, an employee no less, and was told room wasnt available. Then the next room we were given was way on opposite side of hotel which meant more walking on a recent knee replacement. That room, well the pictures say it all(this review wouldnt let me add photos). It was filthy behind headboard, hole in wall, filthy lights with an inch of dust and cobwebs, microwave dirty, one cabinet handle half hanging, stained/filthy curtain (both for window and shower), shower head stem was exposed and hole in wall, tiny and dirty bath towels, only 1 washrag, only 2 thin pillows, dirty window and heat unit and no fan or if there was it didnt work