2/10 Poor
Aug 13, 2023
This hotel is not to be trusted.
I will strongly advise guests not to book this hotel. The hotel refused to honour my fully paid confirmation receipt. The receptionist said that the booking confirmation had not been seen. Therefore, she won't allowed me to stay in the hotel. The receptionist called someone on the phone, whom she called the supervisor. The person insisted that l should pay another fee for the night and they would refund the payment l made online (Hotel.com) whenever it is received. I found that absurd. I have logged my complaint to Hotel.com and am waiting for my payment to be refunded.
Another point that is worth saying is the hotel's location is in a squalor community with terrible roads.
This hotel is not to be trusted. Stay away from the hotel.
Adesola
Adesola, 1-night business trip
Verified Hotels.com guest review