2/10 Poor
Jun 26, 2022
Promised refund not sent
Booked this hotel due to their pool, but upon arrival they said the pool was closed and they had no idea when it would be open. However they still advertise the pool on here and use it as the main image. Since we arrived late we stayed one night but then agreed with the reception that we would cancel the remaining 2 nights and get a refund. However, over 3 weeks later they still havent made the refund so thats why Im making this review. I will obviously also do a chargeback with my bank and will seek further help in Italy to get more money from them due to all the time I spent ok this.
Its NEVER ok to trick your customers like this!!!
Johan
Johan, 3-night trip
Verified Hotels.com guest review