The hotel staff was very friendly & accommodating. Excellent breakfast buffet & great location. Fantastic view of the Matterhorn from my room and balcony. I especially enjoyed the sound of the river, which was outside and below my room, and made for very soothing white noise while I slept. Only one thing-someone opened my room door while I was sleeping one of nights I was there, and was surprised to see someone in the room. Whoever it was immediately closed the door and I went right back to sleep. I mentioned this to the manager and he said it may have been because of a miscommunication with the cleaning staff. But anyway, that was a very minor incident and no harm was done, and overall I highly recommend this hotel.