When you stay at Hotel New Otani Makuhari, you'll be within a 10-minute drive of Tokyo Bay and Makuhari Messe. Guests can be pampered with facials at the spa, and SATSUKI, one of 5 restaurants, serves Fusion cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers like the overall property condition.
Languages
Chinese (Mandarin), English, Japanese
At a glance
Hotel size
418 rooms
Arranged over 24 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Offsite
Free theme park shuttle
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
5 restaurants
2 bars/lounges
2 coffee shops
Poolside bar
Room service (limited hours)
Traveling with children
Free theme park shuttle
Children's menu
What to do
Shopping
Beach nearby
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Built in 1993
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Health club
An outdoor pool
An indoor pool
Full-service spa
Indoor tennis courts
Spa tub
Outdoor tennis court
Sauna
Steam room
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
LED television
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Down comforter
Blackout drapes/curtains
Premium bedding
Freshen up
Private bathroom
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, クラブ&クラブ. Services include facials and body treatments. The spa is open select days.
Dining
SATSUKI - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikan En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Senbazuru - This restaurant specializes in Japanese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Isshin - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
Keyaki - Overlooking the ocean, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 5000 for adults and JPY 3000 for children
Pool, spa, & gym (if applicable)
Facility access costs JPY 5500 per person. Facilities include fitness facilities, a sauna, a spa tub, and a swimming pool.
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba
Frequently asked questions
Does Hotel New Otani Makuhari offer free cancellation for a full refund?
Yes, Hotel New Otani Makuhari does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel New Otani Makuhari?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Hotel New Otani Makuhari?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel New Otani Makuhari?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel New Otani Makuhari?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel New Otani Makuhari and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hotel New Otani Makuhari also has 2 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hotel New Otani Makuhari?
Yes, there are 5 onsite restaurants, featuring Fusion cuisine and ocean views.
What's the area around Hotel New Otani Makuhari like?
Hotel New Otani Makuhari is located on the boardwalk/promenade in Makuhari, a short 14-minute walk from Makuhari Messe and 15 minutes' walk from AeonMall Makuhari New City.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 15, 2024
Wry convenient hotel
Convenient business hotel close to convention Centre
Verified traveler
4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 1, 2024
Paul
Paul, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 27, 2024
Staff are great! You can take the bus to Disney for complimentary. Room it nice.
Supaleela
Supaleela, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
May 23, 2024
The staff gave excellent service.
STEVEN
STEVEN, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Apr 18, 2024
They have a gym but only opens at 9:30am!
Walid
Walid, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Mar 29, 2024
All excellent
David
David, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 24, 2024
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Mar 23, 2024
Rachael
Rachael, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 11, 2024
Great value close to narita easy access to metro to get into tokyo
Robert
Robert, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
Mar 4, 2024
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
James
James, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 5, 2024
Lawrence
Lawrence, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 23, 2024
Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall.
Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old.
Jeffrey
Jeffrey, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Jan 7, 2024
Minh
Minh, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 10, 2023
I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏
I am definitely coming back next year!
どうもありがとうございます
Piyada
Piyada, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 21, 2023
Very nice hotel.
Best in class.
Luciano
Luciano, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Sep 7, 2023
Convinient location to acces Makuhari Messe .
IL HO
IL HO, 1-night business trip
Verified Orbitz guest review
10/10 Exceptional
Aug 23, 2023
Gym was amazing
Brandon
Brandon, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Jul 9, 2023
We love the indoor tennis court and nearby seaside. It happened that morning has a favourable weather with breeze & no summer heat where I enjoyed a jog from the hotel to the seaside.
Fong Yee
Fong Yee, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 10, 2023
A classic hotel with amazing staffs. Rooms are quit and clean. Foods are fresh and delicious.
sue
sue, 1-night trip
Verified Expedia guest review
6/10 Good
Mar 20, 2023
Gym hours are inconvenient
Overall, the hotel is a decent, if non-descript, option in Makuhari for attending/working an expo at the Makuhari Messe. The restaurants were good. However, the hours of the physical fitness facility, 12-8 pm and closed on Monday, are terribly inconvenient. If working the expo, and then going to dinner with co-workers (which happened almost every night of my stay), it is impossible to use the gym. The hotel needs to expand the gym hours to be at least 6am - 10pm every day.