For an "upscale" property, this had few ammenties, a lack of the little things that make folks feel welcome with co viences, ie, coming up the parking elevator, you're met with junk in the hall, no charging stations next to the beds, clock was located on the tv stand so the light shines right in your face all night so no red light option to dim that down. Night staff was unhelpful in all regards. Morning staff were fantastic.