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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
Escape to an all-inclusive paradise where crystal-clear waters meet luxury amenities like 17 bars and world-class spas. Savor international flavors while making memories that last.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
Down comforters, free minibar, in-room safe, free cribs/infant beds
Private beach
Down comforters, free minibar, in-room safe, free cribs/infant beds
Down comforters, free minibar, in-room safe, free cribs/infant beds
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 17 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness center
  • Children's pool
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
  • Television

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down comforters, free minibar, in-room safe, free cribs/infant beds

Junior Suite Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 800 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

Down comforters, free minibar, in-room safe, free cribs/infant beds

Terrace Suite with Plunge Pool

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Junior Swim Up Suite + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Down comforters, free minibar, in-room safe, free cribs/infant beds

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
  • 1750 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 1601 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite

Down comforters, free minibar, in-room safe, free cribs/infant beds

Finest Club Beachfront Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
  • 950 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

Highlights

Separate dining area
Private plunge pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
  • 2500 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 950 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

Highlights

Private pool
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

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Exterior

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Spa
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9.0 out of 10, Wonderful, 1,787 reviews
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About the neighborhood

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk
  • Macao Beach - 19 min drive
  • Cana Bay Golf Club - 26 min drive
  • Iberostar Golf Course - 27 min drive
  • Arena Gorda Beach - 28 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬16 min walk
  • ‪Wink - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive is a great choice for your beach stay in Punta Cana. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. The Market Kitchen, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 17 bars/lounges, a free kid's club, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 455 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 45
  • Accessible airport shuttle

Room amenities

Be entertained

  • 65-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Down comforter
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Market Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Brass Steakhouse - This steakhouse serves dinner only. Open daily.
Melting Point - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Duke's Lobster & Seafood - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 238 per vehicle (roundtrip, maximum occupancy 2)

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Punta Cana by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Punta Cana by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Finest Punta Cana by The Excellence Collection - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Finest Punta Cana by The Excellence Collection - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Finest Punta Cana by The Excellence Collection - All Inclusive?
Yes, there's free valet parking.
Is airport shuttle service offered by Finest Punta Cana by The Excellence Collection - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 238 per vehicle roundtrip.
What are the check-in and check-out times at Finest Punta Cana by The Excellence Collection - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Finest Punta Cana by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (26-min drive) is nearby.
What is there to do at Finest Punta Cana by The Excellence Collection - All Inclusive and nearby?
Onsite recreation at Finest Punta Cana by The Excellence Collection - All Inclusive includes fitness classes and Pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Finest Punta Cana by The Excellence Collection - All Inclusive also has 17 bars and a private beach, as well as a fitness center and a garden.
Are there restaurants at or near Finest Punta Cana by The Excellence Collection - All Inclusive?
Yes, there are 11 onsite restaurants, featuring international cuisine.
Does Finest Punta Cana by The Excellence Collection - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Finest Punta Cana by The Excellence Collection - All Inclusive like?
Finest Punta Cana by The Excellence Collection - All Inclusive is in Uvero Alto, a short 13-minute walk from Sirenis Aquagames Water Park. Travelers say that the property is in a great location.

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Pablo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

An Okay Experience
We tried to relax on the beach but had quite a few people trying to sell us stuff. The food wasn’t great. The staff in the Finest Club was very nice but the rest of the staff wasn’t very friendly. I never write reviews but was disappointed to try and change up our usual vacation to Mexico and go to the Dominican Republic and probably won’t be back!
Matilda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

samantha, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Vladimir, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The best hotel we ever been to! Amazing experience, the kids felt in heaven. Food was absolutely delicious and the service was great, looking forward to come back.
Iris, 7-night trip
Verified Expedia guest review

10/10 Exceptional

.
Miesha, 4-night trip
Verified Expedia guest review

10/10 Exceptional

KRZYSZTOF, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Anita, 7-night trip
Verified Expedia guest review

6/10 Good

Beautiful hotel and quarters all around. The hotel is at most 3-4-stars given the quality of the service they provide. Management really needs to work on training their staff. Food and service is a problem. They have adequate amount of staff, but the staff is poorly trained and cant properly attend to the guests Restaurants take a long time to get the food. Also to get into the restaurants that are half empty, they make you wait on the "list" for 30-45 minutes for no apparent reason. Once you get your waiter, they dont come back to check in to see if you need anything else, theres almost never a follow up We celebrated 2 special occasions there...that being said we were eligible for a room upgrade, neither of the events were addressed at the hotel. The staff is pleasant and smiles, will yes you to death, but hardly anything gets done to make you feel welcome or special Shows are mediocre at best Kids club suppose to be open until 10, but closes at 9 daily. The sign also states 10 They really need to fine tune their service, especially at the smoothie bar; that bartender there is hardly busy, but he sure took his time to facetime instead of helping us out, especially when there was No ONE THERE!!! His unwelcoming demeanor made you reluctant to ask for anyting... Room service was good and prompt Not once did concierge have our rooms decorated for our two events, given our "VIP" perks, i dont think any of that was noted or taken into consideration
Svetlana, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Lelana, Esteban, fernando, Wendy and Kelvin were so nice and really helped in making my stay pleasant. The hotel is clean for the most part, the only issue I had was with the sink and the AC. The water took forever to go down and the every time I left out of my room it’ll be freezing cold but before I left I’ll be off so it’s something with the system. Nevertheless those are minor things compared to the hospitality that was received. I highly recommend this hotel and I would definitely go back.
Nataliyah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jean, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

No
Dorjan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Chiarra, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing room and service
Chan-Long Patrick, 7-night family trip
Verified Expedia guest review

6/10 Good

I love the staff at this hotel, everyone was very polite and accommodating. Everything about this hotel screams 5*; except the quality of the food, which is the only area that lets the hotel down.
Verified Expedia guest review

10/10 Exceptional

Ibis Jacqueline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Mesfin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

It was amazing. Great experience
Liset Rodriguez, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Nevaeh, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Felt so pampered at the Finest resort. The staff were so friendly and accommodating. They went out of their way to be helpful. The resort is absolutely gorgeous. Our room was perfect. Can’t say enough good things about this place and our stay
Sheryl, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

bryan, 3-night trip
Verified Expedia guest review

8/10 Very Good

This property is very well designed. It has a very modern sleek style. Everything looks new. The family side and the adults only hotel are completely separate. Adults only restaurants are quiet and the service is attentive and efficient. Would not recommend the family side restaurants. They are choatic and slow. Excellence club room 6153 is amazing. It is large with a sitting area, balcony facing the ocean, jacuzzi, 2 TV s, premium liquor, mini bar with drinks and snacks. Many restaurant options available inclusing food trucks. No reservations needed. The food does seem repetitive. Abundant lounging chairs available at the pool and beach. No need to get up early to save a chair, except if you want an Excellence Club front row bed. Those are taken up by the beach concierges at around 7AM for guests that give them a hefty $20 tip. I woke up for sunrise and was able to get a front row bed tip free. Did notice the concierges were upset over this. On one occasion, while I was at breakfast, the beach concierge moved my belongings and towels to the bed next to the one i had been sitting at. Acted like I didn’t notice and enjoyed the rest of my day. At around 2 PM, the concierge escorts a couple to the beach bed I originally had, and receives a $20 tip from the couple. There is drink and food service at the beach which is very convenient. Make sure to order a coconut. Entertainment is ok. Needs improvement. Coffee shop is a nice perk but the service is unfriendly. The gym is amazing
Luis, 3-night romance trip
Verified Orbitz guest review

2/10 Poor

Mykhailo, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Scott, 7-night trip
Verified Expedia guest review