4/10
We had a terrible experience at this hotel.
We arrived around 10 PM after a long day, only to find that the room was not made up or cleaned.
The bed was unmade, there were dirty towels on the floor, and the overall state of the room was just unacceptable.
When I approached the front desk to address the issue, the staff was incredibly rude and unhelpful. Instead of apologizing or offering a solution, they seemed annoyed by my concerns
María Eugenia
Se hospedó 1 noche con familiares