We arrived at the property at 5pm originally we told the hotel we would be there at 7 pm ok so we were early but it was the middle of the afternoon the hotel was on 3rd floor the door was locked you had to ring a bell which we did the doorway and door were filthy, there was no response from ringing the bell so we rang both numbers on the dirty plaque on the wall,first number went to answerphone, second number was unobtainable, hung around for 10 mins then left, owner rang us 20 mins later, he told us we were too early, itold him that according to his wesite someone would be there, i told him that the door was locked and was filthy dirty, he said never mind he would be there in 10 minutes, we told him no way were we staying there as it was so dirty, if this is the entrance to your business gthe least you could do is keep it clean, we booked another hotel for the night in Lisbon.