2/10 Poor
May 3, 2024
Never again
The grounds were beautiful and seemingly well-maintained; the rooms not so much. Once we got the correct room, we found it to be crawling in ants and other bugs, due to the louvered doors and lack of a tight seal. We were constantly swishing ants off of us while in bed, as they'd crawl up the bed. Also, there were a couple geckos living in the ceiling that randomly chirped during the night.
The first night, we had a power outage due to a storm that affected the whole town, but nobody checked on us until breakfast in the main area the next morning.
The following morning, we discovered that there was no hot water.
The third day, we had no water at all and had to drive to town for it, since nobody was to be found on the property and didn't have a contact # or room phone.
It's too bad; this place has potential and looks like it was great at one time. As for now, the room we got (#1) was rough around the edges and hadn't been kept up.
Lastly, English is only spoken by one staff member, so you will have trouble if you don't have a good understanding of Spanish. Maybe I'm wrong, but I got the feeling that they were annoyed by our presence the whole time; it lacked a warm welcome.
Though I will never go here again, hopefully someone can turn it around and bring it back to it's former glory.
Andrew
Andrew, 3-night trip
Verified Hotels.com guest review
