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La Capitana Old San Juan

3.0 star property
City-center hotel within easy reach of Port of San Juan

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for La Capitana Old San Juan

Cozy Apartment with Sea View | Balcony view
Breathtaking Apartment | View from property
Apartment, Balcony, Ocean View | Balcony view
Cozy Apartment with Sea View | Individually decorated, individually furnished, laptop workspace
Front of property

Reviews

6.6 out of 10

Good

Popular amenities

  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Housekeeping once per stay
  • Breakfast available
  • Concierge services
  • Luggage storage
Feel at home
  • Microwave
  • Private bathroom
  • Separate dining area
  • Separate sitting area
  • Television
  • Blackout drapes/curtains

Room options

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Showing 2 of 2 rooms

View all photos for Apartment, Balcony, Ocean View

Apartment, Balcony, Ocean View | Individually decorated, individually furnished, laptop workspace

Apartment, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • 646 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Zen Atlantis Place

Zen Atlantis Place | Individually decorated, individually furnished, laptop workspace

Zen Atlantis Place

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
  • Bay view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
412 Calle Norzagaray, San Juan, San Juan, 00901

What's nearby

  • Port of San Juan - 10 min walk - 0.9 km
  • San Juan Gate - 11 min walk - 0.9 km
  • Castillo San Felipe del Morro - 15 min walk - 1.3 km
  • Pan American Pier - 3 min drive - 2.1 km
  • Puerto Rico Convention Center - 6 min drive - 4.8 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪La Verguenza - ‬2 min walk
  • ‪Cafeteria Mallorca - ‬5 min walk
  • ‪El Jibarito - ‬3 min walk
  • ‪Caficultura - ‬3 min walk
  • ‪Casa Luna Rest - ‬3 min walk

About this property

La Capitana Old San Juan

La Capitana Old San Juan puts you just a 5-minute drive from Port of San Juan and Pan American Pier. Also, Condado Beach and Puerto Rico Convention Center are within a short drive.

Languages

English, Spanish

At a glance

Hotel size

  • 11 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; go to: [262 Calle Sol Old San Juan]
  • Guests must contact the property in advance for check-in instructions; access will be through a private entrance
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM

What to do

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • Concierge services
  • Luggage storage

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Refrigerator
  • Microwave
  • Paper towels

More

  • Housekeeping (once per stay)

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 25 for adults, and USD 10 to 20 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

La Capitana Old San Juan Hotel
La Capitana Old San Juan San Juan
La Capitana Old San Juan Hotel San Juan

Frequently asked questions

Does La Capitana Old San Juan offer free cancellation for a full refund?
Yes, La Capitana Old San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at La Capitana Old San Juan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at La Capitana Old San Juan?
Sorry, there's no onsite parking at La Capitana Old San Juan.
What are the check-in and check-out times at La Capitana Old San Juan?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM.
Is there an onsite casino at La Capitana Old San Juan?
No, this hotel doesn't have a casino, but Sheraton Casino (5-min drive) and Casino del Mar at La Concha Resort (7-min drive) are both nearby.
What is there to do at La Capitana Old San Juan and nearby?
Have fun with nearby activities like cycling and skydiving.
What's the area around La Capitana Old San Juan like?
La Capitana Old San Juan is in Old San Juan, a short 10-minute walk from Port of San Juan and 4 minutes' walk from Calle Fortaleza.

Reviews

6.6

Good

6.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Poor

Emily, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.
Amber, 3-night trip
Verified Expedia guest review

6/10 Good

Location was perfect right in the heart. I didn’t complain while staying there but omg paint chips kept falling from ceilings, bathroom shower poles kept falling down and hair everywhere in bathroom. Tile floor in bathroom very dirty. The bathroom was the grossest. The place didn’t feel at all clean sofa was stained dirty… like I said the location perfect but my God the place needs upkeep and super dirty. Not what it looks like in pics. Sorry but not sorry.
Lisette, 4-night trip
Verified Expedia guest review

10/10 Exceptional

ruddy, 2-night trip
Verified Travelocity guest review

4/10 Fair

Prime location awful property (Zen studio) This hotel is located in a great area. Unfortunately, there were many issues that made our stay very uncomfortable and unsafe. You will walk into a spacious loft with no air conditioned in the living room, just the bedroom. The bathroom shower is very tiny, the water faucets and the shower curtain are broken and filthy. The front door lock doesn’t work we were afraid someone would break in. The list goes on and on…The owner should provide the basic amenities like towels, paper towels for the kitchen and some guest information of the location, WiFi, places of interests etc. This studio needs to be renovated, just look at the pictures. Also, this place was not clean. When a customer books a hotel should have some basic comfort without requesting it.
Adriana, 4-night romance trip
Verified Expedia guest review

6/10 Good

Erasmo, 4-night trip
Verified Expedia guest review

8/10 Very Good

Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular!
Jason, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location. This is the second time we stay here an d you can’t beat the price
Maria, 2-night family trip
Verified Hotels.com guest review

6/10 Good

A lot of the negative reviews stem from the fact that people do not thoroughly read prior to booking. The listing definitely states that not only is the property address a different location from the check-in location, but it’s only stair assessable. Checking in was easy and the property was only about 2- 2 1/2 blocks away 4min walk! I had the Ocean View room and was met w| nice AC upon walking in and the view is absolutely beautiful! Walking distance from just about anything perfect location! Now there were some downs, such as I did not receive check in instructions until 12AM the day of travel after being told I’d get them the day before, both checking in and out no one was at the front desk I was saying hello with no response someone came about 7mins after. The walls of the property and rooms look much older than the pictures used for the listing. The painting doesn’t look fresh, some cracks and water bubble damage which is why people are saying it isn’t clean. The Wi-Fi also didn’t work. With the property being on sort of a main road if you’re a light sleeper the vehicles and loud larger groups of people having conversations passing by will wake you. The Wi-Fi also did not work. If you’re looking for something modern and have health issues with getting up and down stairs and are a light sleeper I wouldn’t recommend for you. For a solo traveler, couple or group of 4 on a budget I’d defn recommend! I really do believe once they take the time renovate the place it’ll be one
Ashley, 3-night romance trip
Verified Expedia guest review

4/10 Fair

I wouldn't recommend this room to anyone. First you have to go to another hotel to get the key. After I had to walk down several blocks to get to my room. The suite was up 3 flights of narrow steps and when I finally got into the room I was met by a Hot and Humid living room and a fan. The shower is small and not clean. The shower curtain was filthy and tattered in that tiny excuse of a bathroom. Not to mention the tv had 0 channels and everynight there were various noises coming from residents that live there full time. I recorded some of the noises after the 2nd night. Water damage on most of the walls that were badly covered up that just made the stains more noticeable. This site needs some serious renovations before they even consider to rent it out again. 0 out 10 recommendation.
Ashley, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome location beautiful views from the balcony
jamie, 2-night family trip
Verified Expedia guest review

6/10 Good

Old San Juan
The stay started off poorly because the hotel does not have a drop off section and you have to check in two blocks away. This was not communicated to us. The room was good sized with a LR, Kitchen, and BR. The ceiling fan in the LR didn't work but the one in the BR did. The bed was a comfortable King. The windows were metal slats that gapped and allowed in a fair amount of sound. There was a rain storm one day and the roof in the bathroom leaked. There was a puddle of water in the bathroom. This was made all the worse because there were only two towels in the whole place. We needed those for showers. Also no wash clothes.
Jean, 5-night trip
Verified Hotels.com guest review

6/10 Good

Good but needs a lot of improvement.
Mixed experience. I can split this in two. The good the view is amazing and the location is premium in Old San Juan. The not so good, the mattresses are uncomfortable and old, one of them have a dip that’s very noticeable. The furniture is old. When I checked in the host at the hotel told me “the view is amazing, unless it rains, the. It’s not so much. So, it did rain overnight ñ, I left the windows half open and when I woke up in the morning I had water all the way into the kitchen. The bathroom is very small which I don’t mind much, but the sink is so small that you make a mess when you are brushing your teeth. Also no elevators, and a leak by the balcony door.
This is the view from the bed closer to the balcony.
View from the balcony in the afternoon.
Pedro, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great Value for budget savvy seasoned travelers
The view and location are amazing like most others have noted, and the beds are very comfortable. The place is older and could use some TLC, but it is very clean and comfortable with an excellent mini split AC unit, ceiling fans/wall fans. Acessibility - Two large steps to enter through heavy metal gate, then there are two flights of narrow stairs, then 15 feet hallway and across a small open patio, a short walkway. and two steps up to reach The Balcony Apartment. It was no problem as we are active, youngish and healthy. though, if you have a physical disability, an aging travel companion, or are generally very inactive, this would probably not be the best choice. Especially as parking is hard to come by and nearest parking garage is about 4-5 blocks away. The kitchen while aged, (as is most of the furnishings) and clearly effected by being in a tropical environment has everything needed and nice quality of utensils/pans etc., and is super clean and in good working order. Mostly quiet except on weekend nights when cars (with the bass up lol)seem to cruise the narrow street between the building and the San Cristobal Park across the street (above the ocean). Even so, it was quiet by midnight. and not disruptive to our hanging out or sleeping. Overall an excellent spot for the money, if you do not require lavish accommodations. If you expect a Hilton or boutique place, probably not for you. I would totally stay here again. A great location, view and value.
Kim, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase.
Eve, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Expedia, I contacted many times and no response. We booked La Caitana old San Juan hotel for 2/19 and 2/20. The owner refuse check us in and keeping told us that we have to leave, we are on the wrong address. She send us to 3different addresses until my kids can’t walk anymore. I also asked police to confirm the hotel address which lead us back to the same place. The owner is hiding from us and clean guy does not speak English. We have to find another hotel After two more hours arguments. Expedia, give me money back and I will not have a business with u anymore. Btw, I also complain to BBB and all social media bc what u did
Lei, 2-night family trip
Verified Expedia guest review

4/10 Fair

Annmarie, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Ming, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Brycen, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom.
Rika, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The only thing I paid for a late check out and was told it’s till 2pm for 50$ On my last day I called to confirm that I’m leaving at 2 they said no it’s 50 for every hour after 11… that’s the only thing I was upset about.. but either that it’s super nice
Dennis, 2-night trip
Verified Expedia guest review

6/10 Good

The view
termaine, 4-night trip
Verified Orbitz guest review

6/10 Good

Malissa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Chris, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Bobbie, 5-night family trip
Verified Hotels.com guest review