8/10 Very Good
Dec 25, 2024
C'est la vie
👍 Our room was large with vaulted ceiling, beautuful exposed beams, view to town and large church tower, windows with fun, old world shutters. Comfortable beds with fluffy down comforters.
👎 Top floor not serviced with elevator from floor 4-5. Furnishings were a bit minimal and beds lacked sufficient pillows. Room had a faint off-putting scent. Hotel cannot be accessed via taxi or bus. ~.25 mile must be walked in due to pedestrian only area of old town where hotel is located.
Awakened at 1am to knocking at door for plumbing issues and required to pack up and move to sister hotel or not have bathroom access through the night and following morning.
The new room was less than half the size, smaller bed and no view or window to outside to regulate temperature.
The next day we went back to the original room to double check for any belongings left behind amidst 1:30am stupor combined with jet-lag, and were surprised to see no work being done either in our room or the room below, which is where our plumbing was supposed to be flooding. (The room was open for housekeeping and looked ready for business???)
Our stay was comped but our experience and recovery sleep were altered for a shared mother-daughter trip all the way from California and was not as desired even if it was free.
The restaurant and food were lovely-we enjoyed our breakfasts and a dinner in the bar (book ahead for dining room as it is a popular spot). The decor and vibe were intrinsic and palpable.
Verified traveler
2-night family trip
Verified Hotels.com guest review
