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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Jackson hotel in shopping district

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Exterior
Seasonal outdoor pool, sun loungers
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Reviews

6.8 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Non-smoking
  • Pool
  • Pet friendly
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe
  • Vending machine
  • Microwave in a common area
  • Free newspapers in the lobby
  • TV in a common area
Feel at home
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The price is $82
includes taxes & fees
$71 per night
Dec 12 - Dec 13

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Sofa bed
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillowtop bed
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Reception

Baymont by Wyndham Jackson

Pool
Free breakfast
Free parking
Free WiFi
7.0 out of 10, Good, (1061)
The price is $77
includes taxes & fees
$67 per night
Dec 25 - Dec 26
Baymont by Wyndham Jackson
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About the neighborhood

Map
1936 Highway 45 Bypass, Jackson, TN, 38305

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Union University - 18 min walk - 1.5 km
  • Old Hickory Mall - 3 min drive - 2.9 km
  • North Hospital - 4 min drive - 3.1 km
  • West Tennessee Healthcare Sportsplex - 6 min drive - 7.9 km

Getting around

  • Jackson, TN (MKL-McKellar-Sipes Regional) - 10 min drive
  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Cheddar's Scratch Kitchen - ‬2 min drive
  • ‪Logan's Roadhouse - ‬5 min walk
  • ‪Old Country Store - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Located in the entertainment district, SureStay Plus Hotel by Best Western Jackson is a great choice for a stay in Jackson. Guests can take a dip in the seasonal outdoor pool, and freebies like breakfast, self parking, and wired internet are added perks. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

Hotel size

  • 48 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free wired internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast
  • Shared microwave

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free wired internet and WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 0.1 per 24-hour period (rates may vary)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to October

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Jackson?
Yes, there's a seasonal outdoor pool.
Are pets allowed at SureStay Plus Hotel by Best Western Jackson?
Yes, pets are welcome. There's a charge of USD 20.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at SureStay Plus Hotel by Best Western Jackson?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Jackson?
Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Jackson and nearby?
SureStay Plus Hotel by Best Western Jackson has a seasonal outdoor pool.
What's the area around SureStay Plus Hotel by Best Western Jackson like?
SureStay Plus Hotel by Best Western Jackson is a short 3-minute walk from Casey Jones Village and 18 minutes' walk from Union University.

Reviews

6.8

Good

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Very Good

Hotel is a pretty modest remodeled older hotel motel. The staff is excellent and very responsive. The owner/management tries to cut corners, stale breakfast items is my example. The rooms are large and have everything you need. The shower liner was on the side of needing to be washed but I could say the same about mine at home. The difference is mine is my dirt. Otherwise the room was clean and comfortable.
Leeann, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Darin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Oh it’s dirty
Visible stains on the curtains and lamp shades. Musky, moldy smell. Moisture stains/damaged drywall and restroom door. Half the electrical outlets weren’t functional. Just totally did not feel clean. lol
1-night business trip
Verified Hotels.com guest review

4/10 Fair

The room appeared to be clean, but on closer inspection, the bathroom floor and hotel room floor was dirty. The tub was not clean and there were visible stains on both chairs.
Thomasa, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The stay was nice. Many rooms under renovation. So there was a little inconvenience, nothing major. Would have preferred to be on ground level. Staff was fantastic, breakfast was very nice. Would stay there again.
Mark, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Staff was friendly and helpful.
Tanya, 1-night family trip
Verified Expedia guest review

6/10 Good

The property was adequate in what we needed. Good shower, nice sink area. There was a musty smell in the room and the floor was very dirty, along with the vent in the bathroom.
Lisa, 1-night family trip
Verified Expedia guest review

4/10 Fair

Meh
Moldy shower curtain. Stale bagels. Police looking for "something".
Matthew, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Alan, 1-night trip
Verified Expedia guest review

6/10 Good

The rooms are clean and newly renovated. Work is being done on other rooms so there is construction currently being done. The parking lot and sidewalks are dirty. It wouldn't take much to pick up trash and other debris left by construction.
George, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

The staff is wonderful!! They keep everything nuce and clean. They make sure you have everything you need. There are some fun places around the hotel. It very quiet. The beds are great! And dont skip the breakfast!! The staff provides a delicious breakfast!!
Matthew, 4-night family trip
Verified Expedia guest review

8/10 Very Good

David, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

We booked a room with a sitting room, the tv wasn't working properly. The front desk woman was very helpful but unable to resolve the problem. The telephone didn't work in our room either. The breakfast was very nice.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

CLARENCE, 3-night trip
Verified Travelocity guest review

2/10 Poor

Waist of money
My stay was horrible. I purchased a q room suite they trues to cancel my reservation the day before i arrived to my sister wedding. Telling me i have to find somewhere else to stay. When there system made the mistake. The pool was close the whole time i was there although front desk avd us a pool pass to go to another hotel. So inconvenient extra money spent. Toliet over flooding ans the bed has metal pieces sticking our thst can cyt your leg. It cut me and my mother leg at the bottom. The only reason why i stayed was because it was convenient to where my sister was having her wedding. Do not go to this hotel short staff dirty pool /room rude front desk
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Very bad service and room
It was horrible room. Not cleaning when I checked in. I have to wait couple hours for clean rooms. No clean guy at motel.bathroom handles is broken.
Patel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Amanda, 1-night trip
Verified Hotels.com guest review

6/10 Good

Wear shoes and watch your back
Day 1 check in- We had pet hair all over our bed upon arrival. The unit was right next to the office so we believe someone brings their pet to work and stores them in that room. What also made us think this was housekeeping or someone opening our door an hour after we checked in with no purpose. Also the floor looked clean but upon wiping it with a wipe it was not. On day 2 someone from housekeeping came by and asked if we were smoking marijuana in the room. Which was strange because she smelled it up and down the walk way that was outside mind you. Kinda felt like we were being watched. Made us take anything of value with us each time we left. Hubby had his expensive Jordan collection on this trip. We asked for housekeeping and did not receive it on day 3- so we just exchanged our towels out. Our key kept being deactivated. Was told if housekeeping came into our room it would deactivate the room key or going through any theft detection door at like Walmart. We only went to Walmart 1 time the whole trip. So not sure why the key stopped working everyday. Office staff was nice, bed comfortable, ac worked. They did allow late check out.
4-night business trip
Verified Hotels.com guest review

6/10 Good

This is an older hotel with a renovation. The renovation has been done very cheaply. Air conditioner unit was super loud and didn't cool the room well. This reno is 2 rooms made into one. The other side of the room was real cool. The area it js in is super super loud. Wouldn't stay again.
Beth, 1-night family trip
Verified Orbitz guest review

2/10 Poor

Grant, 1-night trip
Verified Hotels.com guest review

6/10 Good

Siro, 3-night trip
Verified Expedia guest review

4/10 Fair

One of the AC units was not working. It felt like you were in a bouncy house when you walked on the floor. The restroom door wouldn’t close properly. The beds weren’t made. There was still trash in the cans. The sofa bed was partially made and half folded out.
BELDA, 1-night trip
Verified Travelocity guest review

6/10 Good

Acceptable but not great
Older property transitioning to extended stays. Room had some maintenance needs and guest areas are small. Bed and other furniture was worn and not super comfortable. Staff was pleasant and efficient. Low value for the price— will stay somewhere different next time.
Marc, 1-night trip
Verified Hotels.com guest review

6/10 Good

Beds were comfortable
The beds were very comfortable and the pillows were nice. The floor was clean. The air conditioner was pretty quite but really needs to be cleaned. In fact, replaced would be best. The water for the shower was warm but never very hot. Our room did not have a TV remote. Not a huge deal, but had we wanted to watch TV we would have had to ask front desk for one. Was not worth it to us.
Karen, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Bob, 1-night trip
Verified Expedia guest review

General property information

Travelers Say
"The hotel was great... pool breakfast and a really clean room... had a great time and a great experience... thank you"
Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM