2/10 Poor
Jan 1, 2025
We bought for our mam as New Year gift to stay at Hilton in Tashkent city in New Years eve. Location and Hotel atmosphere are amazing, but service is horrible ! Hotel's roof restaurant was closed due to private event and other dining placed closed around. At New Year Eve she had limited choice on dining and waited at the hotels lobby bar dining almost 30 min to place the her order for dinner. ( dropping iPad menu to the customer is not service, she 70 years old she don't how to use )
One of bar server is ignore her several time just running around.
Especially, New Year Eve holiday's evening my mam went hungry back her hotel room,
We inform the via phone to night reception deck assistant named Mr. Shamsidiin about that situation and ask him inform day management. Next day, my mam check out hotel with big disappointment. Just heard word " sorry " form reception desk team. Our Mam New Year Eve holiday celebration night ruined.
Hotel needs more improvement in customer service and more dining choices. Never recommended for that price with terrible service !!!!!
Shafoat
Shafoat, 1-night family trip
Verified Hotels.com guest review