Spent 1 hour checking in at 3.20am with no other customers around after a very long drive.
Initially i was told nobody had a reservation and the clerk seemed unwilling to investigate.
Then when I prove i have a reservation, he demands a credit card because he doesn't trust a confirmation email sent directly to me and to the hotel from Hotels.com
Ask for a later check out considering I've lost 1 hours sleep to be told i have to pay extra!
Really rude and strange behaviour yet claims to be polite with me. I hope that his managers can play back the video of this check in to prove the point that it was wrong from beginning to end.
Blames Hotels.com and suggests i should reserve with a competitor.
On departing reception, I ask to the clerk about the free coffee that's advertised and then blames me for talking too much making a false accussation for the reason why i didn't tell him.
Oh and the extortionate car parking at the rear can be saved by parking at the side of the hotel on a car park behind the bus stops and 10 spaces marked with an X if you don't mind unsecure but they won't tell you this.
Seriously, look elsewhere for a hotel, especially if you want a fast check in and decent service checking in, will not be visiting again for sure. I'm a time served travel agent and expect a far higher standard for the simplest of tasks.