BENS Hotel was really wonderful. I knew it would be good based on other reviews, but it still surprised me. I got a flavor for it when I was at the airport and was trying to find my ride. An employee was helping me and asked where I was going. I said BENS Ricoleta and she just stated "Ohhh, that's a really nice place." I won't say it was luxurious, but it was nice and met my high expectations. I will say the staff was practically perfect and are the real treasure at BENS. Other items: they provided me with walking tour information and suggestions for where to go for a variety of items. One odd, but big, plus was the fact that the had a drugstore located right next door and I raided that place for snacks far more than I should have.
The breakfasts were perfectly fine with the selection being very consistent (scrambled eggs, sliced sausage (I think they were just hot dogs), four different breads for toasting and condiments for them, and a fairly wide assortment of pastries. Quite good.
But, as I said earlier, the highlight of them all is the staff. Very helpful, patient, and pretty good English speakers.