Embassy Suites Columbia - Greystone

Room was dated, the heat was broken but the engineer came and fixed it. Corners of room were dirty. The entire place needs a makeover. Breakfast was small, cold eggs, rubber sausage, plastic plates, danish tasted old. Embassy Suites were great when you got to order your eggs fresh. Did not here!!!

Our first room had several issues. First, they remove all the knobs from refrigerators so you can’t adjust the temperature. The fridge was hot. We had to call several times for them to adjust refrigerator (we were there for nine days & had a baby). On the third call, & third refrigerator, they gave us a new fridge out the box. Then, the toilet started leaking. If that wasn’t bad enough, we had a ladybug infestation (see pictures) and had to change rooms. Next was breakfast. Sue to COVID, staff served, great, but it was the same grits, eggs & sausage every day. Again, we stayed nine days. We had to request linen for the pullout bed, annoying. Then, they now charge you over $9/day for parking. Will Never stay here ever again. Definitely not worth the price (which has increased substantially since my last visit earlier this year). Also charged for internet even though I’m a HH member. (Those charges were eventually removed)!

Terrible experience. Arrived at 9 and they had given away my room, so I rated everything “terrible.” I was embarrassed and angry. However, I was given a free room at a mediocre nearby motel and was equally disappointed. Also, I stood at the sign in desk for 30 minutes while two insensitive people chatted with the desk clerk about things that had no bearing on their stay. I won’t recommend Embassy Suites.

Ran down hotel, dirtiest embassy I’ve ever stayed in!

I’ve stayed here many times before and never experienced this level of discomfort. Rooms had a moldy and cigarette smell. Had to ask to be moved. Had to request bed sheets/towels because room wasn’t supplied for the number of guests. Pool didn’t have towels available, we had to wait for them to wash/dry them. Only part that was worth the trip were the free drink tickets! Not sure I will go back

Told there was a shuttle, got stranded at the airport. Then got charged for parking. Restaurants not open like advertised. Charge for per not advertised.

Rooms are great size (king suite) . Howver it is sn older hotel. Also kid's playing in the middle of the atrium floor at 7am in the morning. You could here them screaming. Where was the staff ??? Other than that it served its purpose.

Very clean but a little dated. Great location for visiting the Zoo.

I know it wasnt the hotel's fault but people were partying in the hallway outside my door. I had the worst night sleep on the mattress as I think it was way past time to replace the mattress and my hips still hurt from trying to sleep on it.