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Sonesta Maho Beach All Inclusive Resort Casino & Spa

4.0 star property
All-inclusive beachfront property with free water park, near Maho Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Maho Beach All Inclusive Resort Casino & Spa

Outdoor pool, pool umbrellas, sun loungers
Exterior
Property amenity
Signature Room, 1 King Bed, Balcony (Ocean View) | Frette Italian sheets, premium bedding, free minibar, in-room safe
Fitness facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Casino
    Casino
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Spa
    Spa
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 5 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $271
includes taxes & fees
$260 per night
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Deluxe Room, 1 King Bed (Adults-Only Bay View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Adults-Only Bay View King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Adults-Only Club One Bedroom Ocean Vi)

View from room

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Adults-Only Club One Bedroom Ocean Vi)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Premium bedding
Frette Italian linens
Blackout drapes/curtains
  • 670 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Pool View

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 670 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Oasis Pool View Double)

View from room

Deluxe Room, 2 Double Beds (Oasis Pool View Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

View from room

Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 670 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Garden View Double)

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe Room, 2 Double Beds (Garden View Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 725 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Superior Room Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Standard Room, 2 Double Beds (Superior Room Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Signature Island View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Signature Island View King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Ocean View Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Signature Ocean View Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Signature Island View Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Signature Island View Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial View (Superior Room King)

Shower, rainfall showerhead, designer toiletries, hair dryer

Standard Room, 1 King Bed, Partial View (Superior Room King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Adults-Only Club Bay View Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Adults-Only Club Bay View Double)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Adults-Only Ocean View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Adults-Only Ocean View King)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Frette Italian linens
Blackout drapes/curtains
Premium bedding
  • 440 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Adults-Only Club Loft Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Adults-Only Club Loft Suite)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Premium bedding
Frette Italian linens
Blackout drapes/curtains
  • 725 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

3 outdoor pools, free cabanas, pool umbrellas
Sonesta Ocean Point All Inclusive, Adults Only Resort
Pool
Free breakfast
Spa
Parking available
8.4 out of 10, Very Good, (1003)
The price is $543
includes taxes & fees
$521 per night
Nov 19 - Nov 20
Sonesta Ocean Point All Inclusive, Adults Only Resort
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About the neighborhood

Map
1 Rhine Road, Maho Bay, Lowlands

What's nearby

  • Maho Beach - 2 min walk
  • Mullet Bay Beach - 9 min walk
  • Simpson Bay Beach - 15 min walk
  • American University of the Caribbean - 2 min drive
  • Cupecoy Beach - 8 min drive

Getting around

  • Princess Juliana Intl. Airport (SXM) - 6 min drive
  • Grand Case (SFG-L'Esperance) - 28 min drive
  • The Valley (AXA-Clayton J. Lloyd Intl.) - 12.2 miles/19.7 km
  • Gustavia (SBH-Gustaf III) - 20.5 miles/32.9 km
  • Saba (SAB-Juancho E. Yrausquin) - 28.2 miles/45.5 km

Restaurants

  • ‪Sunset Bar & Grill - ‬5 min walk
  • ‪The Palms Restaurant - ‬2 min walk
  • ‪Tortuga Beach Cafe - ‬2 min walk
  • ‪Ocean Terrace Restaurant - ‬3 min walk
  • ‪Driftwood Bar - ‬3 min walk

About this property

Sonesta Maho Beach All Inclusive Resort Casino & Spa

At Sonesta Maho Beach All Inclusive Resort Casino & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be just steps from Maho Beach. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Dining choices include 5 restaurants and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive property include a casino, a free kid's club, and a poolside bar. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

Dutch, English, French, Italian, Spanish

At a glance

Hotel size

  • 420 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Prior to arrival, you must complete online registration via a secure link

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 5 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Snorkeling
  • Evening entertainment
  • Karaoke
  • Shopping
  • Bingo
  • Sportsbook
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • 6 meeting rooms
  • Conference center (7858 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Free water park
  • Casino
  • Full-service spa
  • 21 casino gaming tables
  • 300 casino slot machines
  • Casino VIP room
  • Massage/treatment rooms
  • Waterslide
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 43-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Dining

The Village Tavern - This pub specializes in American cuisine and serves dinner only.
La Fontana - This fine-dining restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open select days.
Palms Grill & La Cantina - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Ocean Terrace Buffet - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Pizzeria Napoli - Overlooking the ocean, this restaurant specializes in pizza and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Covered self parking costs USD 10 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Sonesta Maho Beach
Maho Beach Resort & Casino
Maho Beach Sonesta
Sonesta All Inclusive
Sonesta All Inclusive Resort
Sonesta Maho Beach All Inclusive
Sonesta Maho Beach All Inclusive Resort Casino Lowlands
Sonesta Maho Beach All Inclusive Resort & Casino
Sonesta Maho Beach Resort & Casino
Sonesta Maho Beach Resort & Casino All Inclusive
Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
Sonesta Maho Beach All Inclusive Lowlands
Sonesta Maho Beach All Inclusive Casino Lowlands
Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

Frequently asked questions

Does Sonesta Maho Beach All Inclusive Resort Casino & Spa offer free cancellation for a full refund?
Yes, Sonesta Maho Beach All Inclusive Resort Casino & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sonesta Maho Beach All Inclusive Resort Casino & Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sonesta Maho Beach All Inclusive Resort Casino & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sonesta Maho Beach All Inclusive Resort Casino & Spa?
Yes. Self parking costs USD 10 per day.
What are the check-in and check-out times at Sonesta Maho Beach All Inclusive Resort Casino & Spa?
You can check in starting at 4:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Sonesta Maho Beach All Inclusive Resort Casino & Spa?
Yes, the 21000 square-foot casino features 300 slot machines and 21 gaming tables. Bingo and sportsbook are offered.
What is there to do at Sonesta Maho Beach All Inclusive Resort Casino & Spa and nearby?
Have fun with onsite activities like snorkeling and volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sonesta Maho Beach All Inclusive Resort Casino & Spa also has 5 bars, a casino, and a waterslide, as well as a fitness center and a garden.
Are there restaurants at or near Sonesta Maho Beach All Inclusive Resort Casino & Spa?
Yes, there are 5 onsite restaurants, featuring alfresco dining, American cuisine, and ocean views.
Does Sonesta Maho Beach All Inclusive Resort Casino & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Sonesta Maho Beach All Inclusive Resort Casino & Spa like?
Sonesta Maho Beach All Inclusive Resort Casino & Spa is a short 6-minute drive from Princess Juliana Intl. Airport (SXM) and 2 minutes' walk from Maho Beach. Travelers say this property is in a good location.

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

chantelle, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

MONIQUE, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Girls trip
It was very nice. The food was good and it was nice it was all inclusive. Would definitely go back.
Lisa, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Pernell, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel was really nice, good food, great location had a good stay will visit again
Joelle, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lorenzo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

First time visit to St Maarten and the hotel helped make it easier
Marisha, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anita, 3-night trip
Verified Hotels.com guest review

4/10 Fair

It was ok not the best. Pool was under repair Ac didn't work, lock box keeps showing errors. Resturant closed. It was difficult to find where and what was part of hotel
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Karina, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

I would not come back here. People only come to this resort because of the cool photo that you can take of the plane flying over your heading and landing. There were only 2.5 restaurants and they served the dish every night. The buffet kept opening and closing, when they should have just stayed open the entire day. The entertainment was wack and there is no night club on the resort. We had to leave the resort to actually have fun. I also got food poisoning the first night I was there. Little to say, I will not be returning back to this establishment.
Melanie, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

great place to stay highly recommend..
Candice, 7-night family trip
Verified Expedia guest review

4/10 Fair

Latchman, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The property is very nice they work hard to keep it that way
Marguerite, 6-night family trip
Verified Expedia guest review

6/10 Good

I liked that everything was so close. I didn’t like that the resort workers weren’t very nice.
Shanera Mona, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

Didn’t like the lobby, shows at night were ok, and service around the pool was non existent- used to waiters/waitresses walking around to take your drink orders. No ATM in lobby??
Michael, 7-night trip
Verified Expedia guest review

6/10 Good

There was no activity on this resort. I have traveled to many caribbean islands and this all inclusive resort did not have any shows. I was shocked especially given this was a kids friendly. I am hoping that management look at this for next time. The food options were not the greatest overall not a good experience and my family and I were very disappointed
Marie, 5-night family trip
Verified Expedia guest review

2/10 Poor

Concetta, 4-night trip
Verified Expedia guest review

4/10 Fair

Please don't waste your TIME or MONEY at this property. Upon arrival, the lobby was uncomfortably warm at 89 degrees, and I had to wait in line for a good twenty minutes. Unfortunately, the customer service was far from satisfactory. To make matters worse, I had to wait until 4 PM to get my room, which, when I finally entered, had a terrible musty odor. I had to request an air freshener immediately. This property is not family-friendly. There's a small casino in the lobby, and when my 8-year-old briefly stopped to hand me my phone, security aggressively intervened, yelling "no." It was an unnecessary and unpleasant experience. On a positive note, the wait staff were amazing—always helpful and attentive. However, the front desk staff could definitely use some improvement in their customer service skills. I was charged $25 for a hairdresser to do my son's hair, and when I questioned the policy, the manager claimed they would provide paperwork to justify the charge, but I’m still waiting. I’ve visited over 20 all-inclusive resorts, and this is one of the worst. The island itself is beautiful, but I strongly advise against wasting your time, money, or expectations by staying here.
Judyann, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was ok
Dady Esthere, 5-night family trip
Verified Expedia guest review

8/10 Very Good

The choices to eat
Darissa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff, food was great, and rooms were nice.
Justin, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

jaleel, 5-night trip
Verified Expedia guest review