2/10 Poor
Nov 4, 2024
Given the price, I wasn't expecting a WOW but I was expecting to at least feel safe, and to be comfortable.
The room on arrival itself was clean enough, however the bathroom was covered in black hairs, as were our towels. The bathroom itself is mouldy in the shower area. The room as you can see im my image, was a simple large white box, with little, to no natural daylight and certainly not comfortable for our stay. The walls were so thin, you could hear the other bathrooms flushing their toilets. There was also work being done from 8am on the Saturday so woken early due to the noise.
The final straw was when we arrived back on the Saturday to freshen up for an early dinner reservation - to our absolute horror - our door was WIDE OPEN, with guests waiting around to check in to their room next door. It turns out, Room 11 has a locked cupboard inside that is used to store cleaning products etc. Our personal items were out in the open, for anyone to walk in and steal! There was no explanation from the cleaner and it was almost as if we had inconvenienced her by coming back to our room!
Finally, the area, whilst close to the Vatican, it also comes with a lot of social problems in this area. It was heartbreaking to see so many people on the streets, and as you can imagine, this also comes with sanitary issues. I wouldn't feel safe walking back to this property alone at night.
This was probably the worst experience I have had at any hotel.
Would not stay again, or reccommend.
Lyndsey
Lyndsey, 3-night trip
Verified Hotels.com guest review
