It was very disheartening that I did not the relaxation stay I had hoped for, for my husband and I. The accommodations I expected based on the website and lack of attention from staff are not what I expected and not what I am accustomed to. For one, our hotel room was in the stairwell hallway. While walking down the hall, we noticed we had to open another door to the stairwell and there were two hotel rooms on either side. We heard every and all kinds of noises throughout our stay. The door connecting the next hotel room was very thin and we heard every conversation the guests were having and even their TV. Our own TV in the room wasn’t working at all. I called front desk to have someone fix it and although they said they’re sending someone right up, no one came. I also asked for another room but was told there weren’t any available. The following morning, I asked again of someone could fix the TV while my husband and I were out of the room and by our return, hours later, no one ever came. After leaving our hotel room and returning later that night from a previously planned dinner, the noise continued and the TV was still not working. We finally got a new room late that night, and we were already scheduled to check out the next morning. Needless to say, I didn’t get what I paid for.