I recently stayed at Isola12 hotel for three days, and I must say it was a less than satisfactory experience.
Firstly, our room was not attended to by housekeeping for two days. When we raised this issue with the reception, we were informed that the housekeeper had gone home early due to illness. To our surprise, the receptionist even suggested that we could move to another hotel, potentially forfeiting our stay. This was an impractical and unreasonable solution.
Furthermore, we found ourselves without essential amenities such as toilet paper, soap, and fresh towels. It was necessary to repeatedly call the reception to request these basic toiletries.
The air conditioning in our room was inconsistent, making our overall comfort level quite unpredictable.
Breakfast, which is a crucial part of any hotel stay, was only passable. It did not meet the standard expected from a hotel claiming to be 3 stars.
While the hotel's proximity to a supermarket was convenient, the noise from the bus stop located just across the street was disruptive.
Perhaps the most disappointing aspect of our stay was the poor level of customer service we encountered throughout our time at Isola12. The attitude and response from the hotel staff left much to be desired.
Our experience at Isola12 was marred by housekeeping issues, a lack of basic amenities, inconsistent AC, underwhelming breakfast, noisy surroundings, and unsatisfactory customer service. This falls short of a 3-star hotel
