2/10 Poor
Dec 31, 2024
Charged even though we left!
We arrived a little earlier than the 4pm check-in and were told our room was ready so we were glad to get out of the car and get comfortable. The desk clerk was super friendly and check-in was good. Upon arrival at the rearbuilding, the first thing noticeable was the condition of the exterior. The door looked like a receiving door of an dge of town warehouse. We got hit with the strong odor of cat urine. Ok, maybe this was just the exterior and things would improve. Nope. The hall was just as unpleasant with a mix of cat urine and marijuana. Even dogs barking from the room across from our assigned room. We entered our room, placed our bags on the bathroom vanity and inspected. Bedding was clean, smelled fresh and no signs of bed bugs. The vanity sink & countertop had dried soap spots. Mirror was spotted. Towels did appear to be fresh & clean. Actual restroom was also well below expectations. Dirt in all corners. thy door mirror. Toilet was running. One of the toilet paper holders was loose and the other was missing pieces so it was empty and hanging. The shower curtain appeared to be clean but was old and yellowed. The floor of the bathtub was old and had scratches that had captured dirt over time making you feel doubtful that you could get clean in it. We informed the desk clerk that we would be leaving and found a room elsewhere. She was super apologetic and helpful. Again, not anything in her control. Shame because this used to be a nice, clean budget friendly hotel.
Verified traveler
2-night trip
Verified Hotels.com guest review