The building had no name on display. Front desk security could not even confirm the location.
I got there after midnight (of July 5th as a result of multiple airline delays), they had no record of my reservation. After an hour or so of confusion, and me standing in a lobby with my suitcase, a pregnant lady took my info and then led me to a room (Cluster 1 – 14 L).
I was provided no room key.
The room contained no bathroom supplies such as soap to take a shower. It also did not have a shower curtain.
The door to the balcony did not lock and the balcony from the nearby room was so close that a person could easily move from one balcony to the next. That made me concerned for my safety.
After it got late, I finally laid on the bed and collapsed as it had be a very long day.
The next morning, when I still didn’t hear anything or any update after 10AM, I got my bag and went downstairs and found the desk and let them know I was leaving. I did see the same pregnant lady again and I informed her that I wasn’t able to take a shower there and I still was not provided a key. I called a taxi and went to another hotel and stayed there for the remainder of my 1st Philippines trip.
After my trip, I tried multiple times to dispute the full charge conceding that I would pay for one night. I tried with the credit card company and with Expedia to resolve the situation but to no avail, I was charged for the entire 5 nights because of the Condo even after providing detail info/photos.