The 4 star hotel adverts state that there's a bar and cafe (only open for guests for breakfast), yet both were closed. This appears to be an ongoing issue.
Besides being misleading advertising, the response I got when I asked about it was words to the effect of "Nothing I can do about it, its not my area of responsibility.
We chose this hotel because it had a bar and cafe, so as not to need to venture out into the cold to find a drink or food.
The room was nice but attention to detail is sadly lacking. The power outlet in the bathroom was not properly fixed in place, and came away from the wall when you removed the cord.
There was also an issue in the shower with the tap not being properly sealed, allowing water to get into the wall cavity.
There was only one power outlet in the room, at the far side, under the TV, not atbeither bedside tables to allow for multiple charging of phones or laptops. There was no powerboard to assist with multiple charge cables. Charging was done one at a time.
There was not water heater (kettle) in the room...you had to go down to reception to get one, after paying a bond. I wasvtold this was because 4 star guests sometime take the kettle with them when they leave???
If you want more than one cup of coffee or tea each, you must go to the reception and pay €1.50 for each coffee capsule or tea bag. I understand that a packet of 25 tea bags cost ca. €2.00 so a mark up of such magnitude seems 'excessive'.
The 4 star ratingbis not deserved.