2/10
Hotel is closed but still taking bookings & money.
Arrived at the hotel to find the reception in darkness & unmanned. I came back 2 hrs later & still no receptionist however a workman appeared & told me that the hotel was closed. I asked for the manager & when he arrived I explained that I had 2 nights booked & paid for, he just told me to contact Hotels .Com for a refund.
Thanks for ruining my easter weekend.
Nigel
2-night trip