Instituto Otavaleño de Antropología - 1 min walk - 0.1 km
Plaza de Ponchos - 8 min walk - 0.7 km
Peguche Waterfall - 6 min drive - 4.7 km
Lago San Pablo - 6 min drive - 4.6 km
El Lechero - 7 min drive - 3.4 km
Getting around
Mariscal Sucre Intl. Airport (UIO) - 109 min drive
Ibarra Station - 35 min drive
Restaurants
Café Rio Intag - 12 min drive
Quino Restaurant - 1 min walk
Balcon de Imbabura - 9 min walk
Cafetería Sisa - 4 min walk
La tabilta del tartaro - 17 min walk
About this property
Hotel Otavalo
Take in the views from the rooftop terrace when you stay at Hotel Otavalo. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other highlights include a snack bar/deli and a terrace.
Languages
English, Spanish
At a glance
Hotel size
28 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 7:30 AM - 11:30 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children may not be eligible for complimentary breakfast
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
Parking
Onsite self parking (COP 10 per day)
Offsite parking within 66 ft (COP 10 per day), from 8:00 AM to 7:00 PM; reservations required
Other information
Smoke-free property
Property amenities
Food and drink
Free full breakfast each morning 7:30 AM–10:00 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Rooftop terrace
Banquet hall
Accessibility
Braille/raised signage
Visual alarms in hallways
Wheelchairs available on site
Closed captioned TV
Doorbell and phone notification
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
Television
Satellite TV channels
Home comfort
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Towels
Stay connected
Desk
Free WiFi (speed of 50+ Mbps)
Free local calls
Food and drink
Refrigerator (on request)
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for COP 80.0 per night
Parking
Self parking costs COP 10 per day
Parking is available nearby and costs COP 10 per day (66 ft away; open 8:00 AM to 7:00 PM)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Also known as
Hotel Otavalo Hotel Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel
Hotel Otavalo Otavalo
Hotel Otavalo Hotel Otavalo
Frequently asked questions
Does Hotel Otavalo offer free cancellation for a full refund?
Yes, Hotel Otavalo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Otavalo?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Otavalo?
Yes. Self parking costs COP 10 per day.
What are the check-in and check-out times at Hotel Otavalo?
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Are there restaurants at or near Hotel Otavalo?
Yes, there's an onsite restaurant.
What's the area around Hotel Otavalo like?
Hotel Otavalo is a short 8-minute walk from Plaza de Ponchos and 9 minutes' walk from Galeria Gabriel Ceballos Ulloa.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.8/10
Staff & service
8.4/10
Amenities
9.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 24, 2024
Great 4 day couples trip
Great 4 day couples trip. Restaurant is excellent the place is immaculate. Definitely worth the trip
Elias
Elias, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 24, 2024
Kit
Kit, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 11, 2024
Unbelievably beautiful art hotel. The service was impeccable and a three course breakfast was included in our stay. Also included was a plethora of high-quality snacks in the room. I’m a very seasoned traveller and it was one of the most beautiful boutique hotels I’ve stayed at. The price was extremely low for such an experience. I don’t understand how anyone could rate this as less than a perfect stay.
Jessica
Jessica, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2024
Un hotel increíble con un servicio de primera , el desayuno espectacular , súper recomendable. Muchas gracias por todo
Maria C
Maria C, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
May 10, 2024
Jorge
Jorge, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 6, 2024
The hotel was beautiful and the service was excellent. My only complaint is the rooms are tiny and we had a room with no windows with zero ventilation. At night the room was very hot and uncomfortable to sleep. I had to open the door to the hallway to get any fresh air in the room and cool it down a little. Besides that, the staff was excellent and helpful. Probably would not stay here again unless I had a room with a window or balcony.
Martin
Martin, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 9, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 25, 2024
Muy buen servicio
Edwin
Edwin, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 30, 2023
Very nice hotel
Chen
Chen, 1-night family trip
Verified Expedia guest review
2/10 Poor
Nov 17, 2023
This was my second times staying in the hotel and it was much better experience than the first,
Donna
Donna, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Oct 27, 2023
Best hotel and worth the money. The staff, the property and the rooms are fantastic.
Dean
Dean, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 2, 2023
We really enjoyed staying at this boutique luxury hotel. You get so much attention and clothe staff is very helpful and accommodating. The property has such a Union artistic feel, very clean, and cozy.
Irina
Irina, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 20, 2023
Jonathan
Jonathan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 7, 2023
Everything was wonderful, the hotel is beautiful, the staff was great and the food, especially the little afternoon sweet that appears in your room late in the afternoon, was suberb! Highly recommend this hotel.
Joanne
Joanne, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 5, 2023
Beautiful hotel, wonderful staff and the chef is excellent. There was always an amazing sweet treat waiting for me upon my return in the afternoon. I travel for a living and this chef stands out above and beyond.
Joanne
Joanne, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 27, 2023
This is a beautiful boutique hotel in an old remodeled colonial building. It has been beautifully modernized and decorated. The restaurant is great and has a varied Ecuadorian menu. Otavalo is a busy city and the hotel is located on a street where the buses run so some amount of noise is unavoidable. You may want to ask for a room not facing the street, towards the back of the hotel.
Melissa
Melissa, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 21, 2023
The property is stunning. Recent remodel is beautiful.
Dennis
Dennis, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 2, 2023
Perfect Stay
If you have the opportunity to stay at Hotel Otavalo you absolutely should! This hotel was 10/10 from start to finish. They arranged transfers to and from our hotel before we got there and helped with authentic experiences once we arrived. We were lucky enough to be there over New Years and took part in the lovely celebration they hosted. I cannot say enough good things about this place! Thank you to all the staff at Hotel Otavalo for the best welcome to Ecuador we could have imagined!!
Collien
Collien, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
Sep 26, 2022
There a loud noise and vibration that would start radomly during the night making it very difficult to sleep. The hotel was very nice, but the real purpose of a hotel is to have a place to sleep at night. That was nearly impossible.
James
James, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jun 27, 2022
Christian
Christian, 2-night trip
Verified Expedia guest review
10/10 Exceptional
May 15, 2022
This is one of the nicest hotels I've ever stayed at (and I've stayed at a lot of nice hotels). Beautiful art, impeccably clean, surprising attention to detail and delighting the customer. This is probably the best hotel in Otavalo and the surrounding area.