First off, I would like to state that this is an authentic review (from a human), stemming from my recent stay approximately 1 week ago at the Hilton Garden Inn at St Pete Beach in Florida, to be deliberately specific. Transparency is my motive in this review, so that others will have fair warning before booking here and having to experience what my family and I did at the Hilton Hotel in St. Pete, Florida.
I am reluctant to have ever booked a 4 night stay here. I was repulsed by the horrid customer service; Practically everyone was rude and I'm not sure if that's the norm in St Pete or if us being an interracial family was the prime reason, but we definitely experienced some heavy racial nuances and undertones. Surprisingly enough, Gulf Shores Alabama was a warm welcome compared to the hospitality (or lack thereof) at the Hilton Garden Inn at St Pete Beach.
There are at least 20 different hotels on that small strip, almost touching eachother. We strongly recommend booking with any one of them, EXCEPT Hilton Garden Inn at St. Pete. We definitely expected more from you, Hilton. I've been waiting for the manager to return my call regarding the unauthorized charges they made to my card and still have yet to get a response this is unacceptable after spending over $3k at their establishment never again will i stay at a Hilton property.