Nicely located near downtown attractions like CN Tower, Hockey HoF, Aquarium, Dundas Square. Many places to eat, shop, and drink nearby.
Walls were thin - could hear noisy neighbors loudly and clearly. Guests were noisy in hallways late at night.
Bar drinks were great but pricey.
Elevators were sometimes not working properly but overall elevator access to higher floors were not a problem.
Help at the front desk was good, if you didn't have to wait in line.
Biggest gripe: We asked them to call us a cab when we got back from touring the city, and they had a car waiting for us. Seemed great until they escorted us into a Mercedes SUV that charged us a fortune to go to Billy Bishop Airport which within (long) walking distance - easily $40-50 more than a cab. Felt scammed.
Oh, that at the pillows - way too soft. They crush down to nothing.