10/10 Exceptional
Nov 5, 2024
I had a wonderful experience at B&B Trento, thanks in a large part to the professionalism and kindness of the staff. I made a mistake that led me to the weong location and even ended up calling the emergency number after midnight. Despite the late hour and mix-up, the staff responded with complete respect and patience, guiding me through the situation with understanding and professionalism.
For future guests, a quick note. B&B Trento has two sections, "Trento" and "Mia", sobe sure to double check your booking details to avoid any confusion like I experienced. The staff is amazing and ready to help if anything comes up but a little clarity at booking can make your stay even smoother.
Thank you B&B Trento, for the warm and accommodating service!
Also, my sincere apologies for the guy who answered the emergency phone.
Verified traveler
1-night trip
Verified Hotels.com guest review