![Superior Twin Room, Non Smoking [The Highest Floor] | City view](https://images.trvl-media.com/lodging/33000000/32510000/32509800/32509722/98cd52f8.jpg?impolicy=resizecrop&rw=297&ra=fit)
4/10 Fair
Dec 24, 2024
Poor quality level
The onsen area was dirty... Especially the change room area, toilet area, hair drying area and shower area. The toilet area in the Onsen Spa smells horrible and the garbage cans are always full and never empty. Plus missing toilet slippers to use. The hair drying area. One or two of the hair dryers don't work. Creating a line up. As for the change room area, there were garbage around on the ground. Shower area garbage cans were not empty. The edges of the onsen area also had garbage around too. Quite disappointing. No staff onsite to keep the place clean at all. Disappointed. .
As well, housekeeping are super annoying. You tell them to come to do your room cleaning at 12:30 pm .. but they keep on coming every hour while you are trying to rest in the morning (because I'm not checking out yet until the following day... And I had a headache), is very unprofessional and frustrating. They should not come to my room until the request time, but they didn't follow the instructions and disturb my sleep 😴 time.
Also, when checking out, it is also frustrating that we have to get our luggage cart by ourselves to check out. Navigating the hallways with the housekeeping stuff all over the hallways of the hotel is really bad. The housekeeping staff leave their stuff all over the place makes it hard to walk through the area to my room with the luggage cart in hand and leaving to get to the elevator too afterwards. It's quite dangerous navigating the messy hallways cause by them.
Dorothy
Dorothy, 2-night trip with friends
Verified Hotels.com guest review
