2/10 Poor
Dec 13, 2024
Avoid at all costs.
Horribly understaffed, all employees have all been hired within the last 2 weeks. Food service in all restaurants was 45min wait from ordering. Nancy is quite rude. Portions of waterpark would close down unexpectedly for 3-4 hours. Our room had no comforters or blankets. When requesting a refresh for our room we were told ok, then it’ll be 30.00, we agin said ok, but it never happened. The Santa Claus for pictures smelled of alcohol and had a fake beard. After all the complaints and bad service when I requested discounts for poor service in written form to the manager, I have yet to hear a response. This place should be forced out of business. Our 8!yer olds birthday was ruined.
Verified traveler
2-night family trip
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