We had spent 12.5 hours in the car as a family of four with two little ones, getting in late in the evening. The check in was fine, the male checking us in was knowledgeable and helpful. We got to our room where the sheets were not clean, the shower had zero hot water, and the bathroom as a whole was just rundown with water staining and just run down for the most part. The shower head did not work well, not that we could use it with cold water anyways. Two things I feel are important to a hotel when you are traveling are a good nights sleep and a nice hot shower. It was very inconvenient as we were traveling the next morning for a wedding rehearsal. Yes we could have went to the desk and complained, but with limited time to get some rest we chose the sleep.